Frequently Asked Questions
Everything you need to know about Ledger hardware wallets and our store.
What is a hardware wallet?
A hardware wallet is a physical device that stores your cryptocurrency private keys offline on a Secure Element chip. Unlike software wallets or exchange accounts, your keys never touch the internet, making them virtually impossible to hack remotely.
Are these Ledger products?
Yes, All products we sell arrive in factory-sealed, tamper-proof packaging. We are an online retailer.
What coins does Ledger support?
Ledger wallets support 5,500+ cryptocurrencies including Bitcoin, Ethereum, Solana, XRP, USDT, Cardano, Polkadot, and many more. New assets are added regularly via the Ledger Live app and third-party wallet integrations.
What's the difference between Nano S Plus and Nano X?
The Nano X adds Bluetooth connectivity and a built-in battery, allowing you to manage your crypto from your smartphone wirelessly. The Nano S Plus is USB-only and best for desktop users who want an affordable entry point.
What about Ledger Flex and Stax?
The Flex ($249) and Stax ($399) are Ledger's premium wallets with E Ink touchscreens for easy transaction review. The Stax has a larger curved display and wireless Qi charging. Both feature the latest CC EAL6+ Secure Element.
What is a recovery phrase?
A recovery phrase (seed phrase) is a set of 24 words generated when you first set up your wallet. It's the master backup of all your crypto accounts. If your device is lost or damaged, you can restore everything on a new Ledger using this phrase. Never share it with anyone.
What happens if I lose my Ledger?
Your crypto is safe. As long as you have your 24-word recovery phrase, you can restore all your accounts on any new Ledger device. The lost device is protected by a PIN — after 3 wrong attempts, it wipes itself.
How long does shipping take?
Orders usually ship within 24 hours. Delivery takes 3-7 business days depending on your location. Shipping is free worldwide. All packages are discreetly packaged.
Is there a warranty?
Yes, all Ledger devices come with a 5-day return policy. If you're not satisfied, contact our support team for a full refund.
Can someone steal my crypto if they have my Ledger?
No. Your Ledger is protected by a PIN code. After 3 incorrect PIN attempts, the device resets and wipes all data. Without your 24-word recovery phrase, the crypto is inaccessible.