Shipping Policy
Last updated: February 2026
Free Worldwide Shipping
We offer free standard shipping on all orders, regardless of order value or destination. No minimum purchase required. No promotional codes needed.
Processing Time
Orders are processed within 1-2 business days (Monday–Friday, excluding public holidays). You will receive an email confirmation with tracking information once your order has shipped.
Estimated Delivery Times
| Region | Estimated Delivery | Shipping Cost |
|---|---|---|
| United States | 3–5 business days | Free |
| Canada | 5–7 business days | Free |
| Europe (EU/UK) | 5–10 business days | Free |
| Australia / New Zealand | 7–12 business days | Free |
| Asia (Japan, Singapore, HK) | 7–10 business days | Free |
| Rest of World | 10–15 business days | Free |
Delivery times are estimates and may vary due to customs processing, holidays, or carrier delays.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier's website. If you have not received tracking information within 3 business days of your order, please contact us.
Discreet Packaging
All orders are shipped in plain, unmarked packaging with no external branding or product references. The shipping label displays our company name only. Your privacy and security are our priority.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We recommend checking your local customs regulations before placing an order.
Shipping Restrictions
We currently ship to most countries worldwide. However, we are unable to ship to countries under international trade sanctions. If your country is not listed during checkout, please contact us for assistance.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us within 14 days of the estimated delivery date. We will work with the carrier to locate the package or arrange a replacement at no additional cost.
Contact Us
For questions about shipping, please contact support@coldkey.store or visit our Contact page.