Return & Refund Policy

Returns

We accept returns for both defective and non-defective products within 5 days of delivery. If you are not satisfied with your purchase for any reason, you may return it for a full refund.

Exchanges

We accept exchanges. If you would like to exchange your product for a different model or color, contact our support team within 5 days of delivery to arrange the exchange.

Policy Summary

Eligibility

• The return request must be initiated within 5 days of the delivery date
• The product must be in new, unused condition
• The product must be in its original packaging with all accessories included
• Proof of purchase (order confirmation or receipt) is required

How to Initiate a Return or Exchange

1. Contact our support team at support@coldkey.store with your order number
2. Use the prepaid return label included in your package
3. Pack the product securely in its original packaging
4. Ship the package using the provided return label

Refund Process

Once we receive and inspect the returned product, your refund will be processed within 3 days. Refunds are issued to the original payment method. For cryptocurrency payments, refunds are issued to the wallet address you provide.

Defective Products

If you receive a defective product, contact us immediately. We will arrange a replacement or full refund at no additional cost. Please include photos of the defect and your order number.

Contact Us

For questions about returns or exchanges, contact support@coldkey.store or visit our Contact page.