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coldkey

Privacy Policy

Last updated: February 21, 2026

1. Introduction

hardwarewallet ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. This policy applies to all users worldwide, including those covered by the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Information We Collect

We collect the following types of information:

2.1 Information You Provide

  • Account & Order Information: name, email address, shipping address, billing address, phone number
  • Payment Information: processed securely by Stripe or blockchain networks — we never store credit card numbers or private keys
  • Communications: messages you send through our contact form, support chat, or email
  • Newsletter: email address if you subscribe to notifications

2.2 Automatically Collected Information

  • Device Information: browser type, operating system, screen resolution, language preference
  • Usage Data: pages visited, time spent, click patterns, referring URL
  • IP Address: used for fraud prevention, analytics, and approximate geolocation
  • Cookies: see our Cookie Policy for details

3. How We Use Your Information

  • Process and fulfill your orders, including shipping and payment processing
  • Send order confirmations, shipping notifications, and delivery updates
  • Respond to your inquiries and provide customer support
  • Prevent fraud and ensure the security of transactions
  • Improve our website, products, and services
  • Comply with legal obligations and enforce our Terms of Service
  • Send marketing communications (only with your explicit consent)

4. Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data based on:

  • Contract: processing necessary to fulfill your order
  • Consent: marketing communications, non-essential cookies
  • Legitimate Interest: fraud prevention, site analytics, improving our services
  • Legal Obligation: tax records, regulatory compliance

5. Sharing Your Information

We do not sell your personal information. We share data only with:

  • Payment Processors: Stripe, blockchain networks — to process payments securely
  • Shipping Carriers: to deliver your order
  • Analytics Providers: anonymized usage data to improve our website
  • Legal Authorities: when required by law, subpoena, or court order

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order records are retained for 7 years for tax and accounting purposes. You may request deletion of your data at any time (see Section 8).

7. Data Security

  • All data is transmitted over encrypted HTTPS/TLS connections
  • Payment processing is PCI DSS compliant through Stripe
  • We use industry-standard security measures including firewalls, access controls, and encryption at rest
  • We never store credit card numbers, CVV codes, or cryptocurrency private keys
  • Access to personal data is restricted to authorized personnel only

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: request a copy of the personal data we hold about you
  • Rectification: request correction of inaccurate data
  • Deletion: request deletion of your personal data ("right to be forgotten")
  • Portability: receive your data in a structured, machine-readable format
  • Restriction: request restriction of processing in certain circumstances
  • Objection: object to processing based on legitimate interest
  • Withdraw Consent: withdraw consent for marketing at any time

To exercise any of these rights, contact us at support@coldkey.store. We will respond within 30 days.

9. California Residents (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used
  • Request deletion of your personal information
  • Opt out of the sale of personal information (we do not sell your data)
  • Non-discrimination for exercising your privacy rights

10. International Transfers

Your data may be transferred to and processed in countries outside your country of residence, including the United States. We ensure that appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your data during international transfers.

11. Children's Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of the Site after changes constitutes acceptance of the revised policy.

13. Contact Us

For questions or requests regarding your personal data, contact our Data Protection Officer:

coldkey — Privacy Team
Email: support@coldkey.store
602 Colonia Ln E, Nokomis, FL 34275, United States

If you are in the EU and believe your data protection rights have been violated, you have the right to lodge a complaint with your local Data Protection Authority.